Franchise Bibliography & Database

"The purpose of the study was to identify preferences among foodservice employees for traditional classroom or computer-based training (CBT) based upon age, gender, and educational level; examine how employee preferences toward traditional classroom training or CBT differ in two franchise restaurant types, fast food restaurants and full service restaurants; explore learning preferences among foodservice employees toward using traditional classroom training or CBT; and analyze the possible relationships between age, gender, educational level, type of restaurant, and learning style in the attitu

"The differences between American (Caucasian and Japanese) and Japanese initial complaint behaviors, post-recovery behaviors, and effectiveness of there recovery strategies; assistance, compensation, and follow-ups were compared by using hotel slow check-in problem. There were no differences in direct initial complaint behaviors (complain to receptionists and managers), yet it was found that Japanese were more likely to rely on travel agencies to handle problems.

"Franchise value and competition provide contrary risk-taking incentives to firms. High franchise value constrains risk-taking while competition generally induces risk-taking. Existing empirical evidence on these relationships, however, has been mixed, motivating us to reexamine these issues. This study adds to the literature by considering the influence of franchise value and competition on insurer risk-taking strategies simultaneously and accounting for the interaction effect between franchise value and competition.

"The Product Incentive Plan (PIP) was introduced in British Columbia in July 1990 and offered pharmacists financial incentives for generic drug substitution. Using PIP as a case study, this study analyzed pharmacist responses to financial incentives and the amount of relative savings achieved through generic substitution across five different pharmacy types and seven therapeutic classes. Data consisted of 1.5 million Pharmacare prescription insurance claims records for BC seniors from January 1988 to June 1994.

"With the rapid globalization of business activities, increasing numbers of firms have developed strategies to expand their operations into foreign markets. This study investigated the factors that comprise multinational companies' (MNCs) decisions to operate in foreign markets in one of four entry modes---exporting, licensing/franchising, joint ventures, and wholly owned subsidiaries---with a view toward predicting performance.

"Organic waste is a terrible thing to waste because of its impact on the environment and increasing disposal cost. However, using anaerobic digestion (AD) technology, organic waste can be converted into useful energy while harvesting environmental and economic benefits at the same time. As the 3 To address these issues, a Web-based spatial decision support system (SDSS) is developed by integrating geographic information systems (GIS), the Internet, and modeling. ArcGIS, Manifold, VB.Net, JavaScript and HTML are used during the design process.

"The replication of organizational routines is at the heart of gaining competitive advantage through leveraging the most important firm resource, knowledge. This dissertation fills important gaps in the literatures on replication, knowledge transfer, and the Resource Based View by extending our understanding of the dynamics of replication in three ways. First, it empirically tests the fundamental replication hypothesis that the use of a template in the replication process increases the effectiveness of the transfer.

"This dissertation consists of three essays. The first essay, The Hold-Up Problem in Public Infrastructure Franchising , characterizes the equilibria of the investment decisions in public infrastructure franchising under incomplete contracting and ex-post renegotiation. The parties (government and a firm) are unable to credibly commit to the contracted investment plan, so that a second step investment is renegotiated by the parties at the revision stage. As expected, the possibility of renegotiation affects initial non-verifiable investments.